Consumer and carer engagement: A practical guide

Developed by the National Mental Health Commission, this guide provides a comprehensive and action-oriented framework for meaningful engagement of mental-health consumers and carers within policy, service and organisational settings. 

The document offers four progressive steps:

⦁ Identify ways to engage – including a spectrum of engagement from consultation to citizen-led co-production. 
⦁ Consider best-practice principles – such as embedding engagement as routine practice, recognising the expertise of lived-experience, resourcing activities, leadership culture, respect, safety and evaluation. 
⦁...