Crisis accommodation in Australia: Now and for the future

Crisis accommodation is often the first formal contact people have with the homelessness system, yet its quality and availability vary significantly across Australia. This AHURI report unpacks the range of crisis accommodation models currently operating, from congregate supported refuges and youth services through to small-scale units and purchased beds in private hotels, motels and rooming houses. Drawing on national data and case studies, the authors describe who uses these services, with a spotlight on women and children escaping family violence, young people, Aboriginal and Torres Strait Islander people, those with mental health issues or problematic substance use, and older people in acute housing stress. The analysis highlights stark gaps, particularly in regional and remote areas, and cautions against over-reliance on low-quality, short-term options purchased from private operators that can be unsafe or isolating. Importantly, the report distils a set of design and practice principles for future crisis responses, including the need for clear quality and safety standards, integrated primary and allied health supports, culturally safe practice and stronger evaluation of different models. For community work professionals, this resource offers both an overview of the current landscape and practical guidance to inform advocacy, service development and local partnerships aimed at improving crisis accommodation pathways.