Family Violence Support Worker overview
Family Violence Support Workers help individuals and families impacted by domestic and family violence. Their work includes crisis response, safety planning, risk assessment, and case management. They operate from a trauma-informed, intersectional approach — supporting clients to access safe housing, legal protections, counselling, and long-term recovery pathways.
Career guide for working as a Family Violence Support Worker
A Family Violence Support Worker is also called...
Depending on the setting, this role may also be called:
- Family Violence Case Manager
- Crisis Support Worker
- Refuge Case Worker
- Family Safety Practitioner
- Women’s Advocate
- Specialist Family Violence Worker
What are Family Violence Support Workers trained to do?
They are trained to assess risk, create safety plans, coordinate support services, and advocate for clients navigating family violence and legal systems. Their role includes emotional support, referrals, and empowering survivors to make informed decisions.
Who do Family Violence Support Workers help?
They support women, children, men, and gender-diverse people affected by family violence. This includes people at immediate risk, those seeking refuge, and clients rebuilding their lives after abuse.
Where do Family Violence Support Workers work?
- Specialist family violence services and refuges
- Court support and justice programs
- Housing and outreach services
- Aboriginal community-controlled organisations
- Multicultural and LGBTIQA+ support organisations
Skills needed to be a Family Violence Support Worker
Workers need deep knowledge of family violence dynamics, trauma-informed care, safety planning, and advocacy. Strong boundaries, resilience, communication skills, and cultural competence are essential in this emotionally demanding role.
Qualifications needed to be a Family Violence Support Worker
In Victoria and some other states, mandatory qualifications apply. Common qualifications include a diploma or bachelor's degree in community and human services, domestic or family violence, social work, or counselling. Ongoing training in the Family Violence Multi-Agency Risk Assessment and Management Framework (MARAM), intersectionality, and child safety is required.
Bachelor of Social Science (Human Services) & Bachelor of Psychology (formerly Bachelor of Psychological Science) – Double Degree
Bachelor of Social Science (Human Services)
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