Housing and Homelessness Worker overview
Housing and Homelessness Workers support individuals and families who are at risk of or experiencing homelessness. They help clients access safe, affordable housing and address the factors contributing to housing instability, such as poverty, mental health, substance use, or family violence. The role involves case management, advocacy, and a strong understanding of housing systems.
Career guide for working as a Housing and Homelessness Worker
A Housing and Homelessness Worker is also called...
Depending on the setting, this role may also be called:
- Housing Case Manager
- Tenancy Support Worker
- Homelessness Outreach Worker
- Crisis Accommodation Worker
- Transitional Housing Case Worker
- Support and Advocacy Worker
What are Housing and Homelessness Workers trained to do?
They assess housing needs, develop support plans, assist with tenancy applications, and advocate for clients. Workers connect people to services, help sustain housing, and build pathways out of homelessness.
Who do Housing and Homelessness Workers help?
They support people of all ages and backgrounds experiencing or at risk of homelessness — including those facing financial hardship, family violence, discrimination, or mental health challenges.
Where do Housing and Homelessness Workers work?
- Homelessness support services and housing providers
- Transitional and crisis accommodation
- Outreach and mobile support programs
- Local councils or community housing associations
- Youth, Aboriginal, or refugee housing services
Skills needed to be a Housing and Homelessness Worker
Workers need an understanding of tenancy systems, strong advocacy skills, trauma-informed practice, and the ability to support clients with complex needs in a respectful and practical way.
Qualifications needed to be a Housing and Homelessness Worker
Most roles require a formal qualification and practical experience. These may include a diploma or bachelor's degree in community and human services, social work, or psychology. Additional training in trauma, tenancy rights, or family violence is preferred.
Bachelor of Social Science (Human Services) & Bachelor of Psychology (formerly Bachelor of Psychological Science) – Double Degree
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