Aged Care Case Worker Overview
Aged Care Case Workers support older adults to live well in their communities. They assess needs, coordinate care, and help people access aged care programs. The role combines empathy, planning, and advocacy to improve wellbeing and ensure older people receive safe, respectful, and culturally appropriate support.
Career guide for working as an Aged Care Case Worker
An Aged Care Case Worker is also called...
Depending on the organisation, location, or program, this role may also be advertised as:
- Aged Care Support Worker
- Care Coordinator
- Assessment Officer
- Community Care Case Manager
- Home Support Assessor
- Wellbeing Connector
What are Aged Care Case Workers trained to do?
Aged Care Case Workers are trained to assess client needs, develop individual care plans, coordinate services, and monitor outcomes. They navigate aged care systems, promote client independence, and support older adults to remain safely in their homes and communities.
Who do Aged Care Case Workers help?
They support older adults who may be experiencing age-related health issues, social isolation, disability, or financial stress. Their work often involves helping clients access government-funded programs such as My Aged Care, CHSP, or Home Care Packages.
Where do Aged Care Case Workers work?
- Aged care providers
- Local councils and community organisations
- Health services and aged care assessment teams
- Residential aged care or transition care programs
- Multicultural, Aboriginal, or faith-based aged care services
Skills needed to be an Aged Care Case Worker
These workers need strong communication and organisational skills, a good understanding of ageing and aged care systems, and the ability to work respectfully with diverse communities. Compassion, patience, and professionalism are key.
Qualifications needed to be an Aged Care Case Worker
Most roles require a qualification and some experience in the sector. Common pathways include:
Bachelor of Community and Human Services
Access online resources
Explore a range of guides, factsheets, tools, and research to help you understand case management and grow your career in community work.