Careers in community work

Community workers make a meaningful difference in the lives of individuals, families and communities. Working across areas such as child protection, mental health, family violence, homelessness and policy, they support people experiencing vulnerability and help them make informed decisions about their health, wellbeing and future.

In this video, community workers share the experiences that inspired them to pursue their careers. For some, the journey began through volunteering; for others, it grew from a desire to serve their community and provide positive role models. Although their pathways differ, they are united by a commitment to helping people feel supported, connected and empowered.

Community work is practical, personal and responsive. A community worker might help a family find stable accommodation, complete housing applications, attend inspections or connect with specialist services. By remaining a reliable point of contact, they can help people navigate complex systems and take positive steps towards greater stability.

Becoming an effective community worker requires formal training, as well as important personal qualities. Empathy, humility, resilience and strong communication skills help workers build trusting relationships with people from many different backgrounds. Being approachable and down to earth is equally important when supporting people through challenging circumstances.

Above all, community work offers the opportunity to create lasting change. By strengthening connections to family, culture and community, workers help people recognise their choices and move forward with confidence. Watch the video to hear directly from community workers about their roles, their motivations and the difference they make every day.