Helplines and related support services

This resource highlights the critical role helplines play in Australia's response to family, domestic and sexual violence (FDSV). Helplines are often the first point of contact for people experiencing violence, particularly those who are isolated, unable to access face-to-face services or seeking confidential support. They provide a range of services, including crisis counselling, safety planning, information, referrals, advocacy and connections to specialist support.

The resource outlines several national services supporting different populations. These include:

• 1800RESPECT for people affected by family, domestic and sexual violence
• the Blue Knot Foundation for survivors of complex trauma
• Kids Helpline for children and young people
• Bravehearts for people affected by child sexual abuse 
• Men's Referral Service for men seeking to change abusive behaviour
• Full Stop Australia for people affected by sexual, domestic and family violence
• knowmore, for survivors of child sexual abuse 
• 1800 ELDERhelp, for people affected by elder abuse
   

Together, these services provide support through telephone, web chat, email, SMS, video and online platforms, improving accessibility for diverse communities. The report also presents national service data demonstrating the growing demand for support.

Overall, the AIHW concludes that helplines are an essential gateway into Australia's family, domestic and sexual violence support system. Their accessibility, specialised services and referral pathways enable early intervention, crisis response and ongoing support, helping connect victim-survivors and others affected by violence with the assistance they need.