A guide to customising a job for a person with disability

This guide explains how employers can design or adapt roles to better match an individual’s skills — particularly for people with disabilities — while still meeting the employer's needs.

Job customisation is the process of tailoring a role around a person’s strengths, rather than trying to fit the person into a fixed job description. This can involve adjusting duties, hours, location, or performance expectations. The goal is a mutually beneficial outcome where both the employer's needs and the employee's capabilities are aligned.

The guide outlines a practical process:

1. Job analysis: Identify the essential requirements of the role and the skills needed.
2. Organisation assessment: Look across the business for tasks that could be reallocated or improved.
3. Employee assessment: Understand the individual’s strengths, interests, and capabilities.
4. Customise the role: Co-design a position that aligns business needs with the individual’s abilities.
5. Ongoing review: Maintain communication, provide support, and adjust the role as needed.

The guide encourages a shift from rigid job design to a more flexible, person-centred approach — showing that adapting roles can unlock talent, improve outcomes, and create more inclusive workplaces.