Review of My Aged Care: Final report
Our summary
This report evaluates how effectively My Aged Care operates for Australians seeking government-funded aged care services and supports. The review found that while My Aged Care plays an important role in connecting older people with care, many Australians experience difficulties understanding, accessing, and navigating the system.
Key challenges identified include limited public awareness, low recognition or understanding of My Aged Care, complex processes, barriers for people experiencing digital exclusion, and difficulties obtaining personalised assistance. The report highlights that older people, particularly those with limited digital skills, diverse backgrounds, or complex care needs, may require additional support to successfully access assessments and services.
The review also identifies opportunities to improve the My Aged Care website, strengthen connections with health and community services, enhance workforce capability, and provide more flexible and person-centred support. It emphasises the importance of ensuring that access to aged care is responsive to individual circumstances.
The report makes seven recommendations focused on improving awareness, reducing system complexity, strengthening workforce capacity, expanding supported access options, and a commitment to creating a more accessible and equitable experience for older Australians. Overall, the review concludes that My Aged Care requires significant improvements to better support older people, families, and carers in navigating Australia’s aged care system.